Delivery

Mainland UK Delivery

Delivery Option Delivery Time Tracked Signed For Cost
Royal Mail 1st Class Signed For 2 - 3 Days No Yes FREE
Royal Special Delivery (Orders Over £30) 2 - 3 Days Yes Yes FREE
Click & Collect N/A N/A N/A FREE

European Delivery (EU Countries Only)

Delivery Option Delivery Time Tracked Signed For Cost
Royal Mail 1st Class Signed For 3 - 5 Days Yes Yes £15

Please Note: Bespoke items may take up to 2 - 3 weeks for delivery.

How quickly will my order arrive?

Our aim is to dispatch all orders placed on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, please include them in the ‘special instructions’ section at the checkout.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01752 228000 or email us at nicola@nicolahurst.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Nicola Hurst Designer Jewellery
65 Hyde Park Road
Plymouth
PL3 4JN

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 228000 or by email at nicola@nicolahurst.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us.

Please do not return a damaged order to us without contacting us first.